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Based upon your overall experience, Please rate these performance areas by using the following scale:
5 = Excellent 4 = Good 3 = Average 2 = Fair 1 = Poor 0 = N/A

Ease of contacting CNS Staff
Where you able to call in and be directed to the person in a timely and friendly manner?

Additional Comments:

Helpfulness of CNS Staff
Did the person(s) offer assistance in meeting your needs?

Additional Comments:

Quality of advice
Was the advice meaningful? Did it relate to the issue?

Additional Comments:

Professionalism of CNS Staff
Were you treated with respect and dignity?

Additional Comments:

Issue Resolution
Were you happy with the outcome? Did the resolution make sense? If you did not agree, were you at least informed of the reason for the decision?

Additional Comments:

Promptness of Response
Were issues dealt with in a timely manner? If issues took some time to be resolved, were you kept abreast of the status of resolving the issues?

Additional Comments:

Clarity of Communication
The methods used to communicate with you allowed you to understand CNS's position, action steps and/or how the issue would be resolved.

Additional Comments:

Overall attitude toward persons served
From your interactions or observations, do you have the sense that CNS staff work toward empowering the consumers to the best of their ability?

Additional Comments:

Overall sense of how CNS demonstrates our adherence to ethics in business and direct service practices
From your interaction with CNS staff, you have a sense that we follow ethical principles in our business practices (contract negotiations, finances, data integrity, maintaining the privacy and security of the record) as well as service practices ( direct services, person-centered planning, linking and monitoring, etc)?
Additional Comments:

Please identify areas where you think CNS could improve:
Please check one of the following options that best describes you.
Primary Consumer (Your receive services from CNS)
Secondary Consumer (You support someone who receives services from CNS - either formally or informally)
Contractor (You/your organization and CNS have entered into a contractual agreement)
Vendor (No current contract)
Community (You have had one or more contacts with an employee pertaining to either clinical or business aspects of CNS)

Thank you for completing this survey. We value your input.

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CNS’ outstanding programs, dedicated staff and amazing consumers make for great news stories throughout the County and across the United States. Stay up to date by visiting our site often to learn how our stories have brought hope and inspiration to others. You can also keep up with the wide variety of community events and activities we offer – come out and join us!

Why CNS

We rely on our foundational values to guide both our strategic decisions and operational tasks and have enacted policies, procedures and processes that align our organization with these core values.

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Who we are

A private, non-profit, human services agency, CNS employs over 200 professionals, paraprofessionals and support staff who deliver services to more than 4,500 consumers each year.

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